Frequently Asked Questions

WHAT IS THE TYPICAL PRODUCTION PROCESS?

Each project is different, but we follow a standard process of production.

  1. We start with understanding the goals and objectives of the project and what items you need.
  2. Then we provide costing and samples. 
  3. We wait for your approval and down payment.
  4. We then submit mockups, final samples, color guides for approval.
  5. Once the final sample is approved, we proceed with actual production.
  6. Each finished project then undergoes quality control.
  7. We arrange for turnover to you.
  8. W provide after sales support for a smooth transition.


WHERE ARE YOU LOCATED? WHERE ARE YOUR PRODUCTION FACILITIES?

Our sales and production offices are located in Caloocan City, Metro Manila, but we service nationwide. For installation services, we serve primarily Metro Manila and neighboring cities and provinces as well.

 

WHAT ARE YOUR PAYMENT TERMS AND OPTIONS?

Our projects usually require 50%-70% down payment and full payment upon turnover. For regular customers, we can provide terms.

We accept cash, bank deposit and digital payment methods like GCASH, MAYA, etc.

 

WHAT ITEMS DO YOU PRINT/FABRICATE?

We provide printing services for a wide range of paper, fabric, and other products. We make calling cards, flyers, brochures, detailers, posters, kits, forms, booklets, publications, uniforms, IDs, ribbons, etc.

For packaging, we can do boxes, food trays, liners, paper bags, eco-bags, etc.

For fabrication services, we fabricate lighted signage, 3D signboards, banners, frames, shelf talkers, pop-ups, booths, displays, glass and floor stickers, hangers, etc.

 

WHAT IS THE TYPICAL LEAD TIME?

Each project has different timelines. For quick-turnaround projects like print and cut, 1-3 working days. For other more complex requirements, it may take 7-15 working days or more.

 

CAN I STILL MAKE CHANGES TO MY ORDER?

Please make sure to check and proofread your designs and content. Upon final approval of designs for print, we are not liable for errors in the content and design of your order. Should there be a need to make urgent revisions, please contact us immediately. We cannot guarantee if we are able to make the revisions as it will depend on the process and on what stage of production we are currently at.

 

CAN I CANCEL MY ORDER AFTER PAYING?

This will depend on what stage of production we are currently at. If cancellation and refund is possible, we will still need to charge you for any costs already incurred.

 

I NEED MY ITEM ASAP. DO YOU ACCEPT RUSH ORDERS?

We accept rush orders and set specific target delivery dates for each project depending on date of final approval or down payment. Should you need your order earlier than our agreed upon deadline, we will try our best to provide them to you but we cannot guarantee this. Also, in the event of force majeure or other matters out of our control, we may have to adjust the date of delivery as mutually agreed upon by concerned parties. We will update you immediately if there are changes to the agreed upon delivery dates.

 

WHAT DO I DO IF MY ORDER HAS IMPERFECTIONS?

You may set aside and return these items with issues. Please take proper documentation and contact us immediately. We will review and either replace or deduct these items from your bill if the cause of these issues are found to be from our end or having occurred during production.